CONFLICT RESOLUTION AND
CLINICAL-SETTING MEDIATION TRAINING
AGENDA
Haavi Morreim, JD, PhD
Armand Antommaria, MD, PhD, FAAP
DAY ONE
10:00am – 3:00pm Central Time
Introductions
Basics of conflict, conflict resolution
Toolbox: Communication skills
Toolbox: Communication strategies
Basics of mediation
DAY TWO
10:00am – 3:00/3:30pm Central Time
Elements of mediation
Interactive demonstration mediation
Mock mediation case #1 & debrief
Mock mediation case #2 & debrief
DAY THREE
10:00am – 3:00/3:30pm Central Time
Mock mediation case #3 & debrief
Intermezzo
Mock mediation case #4 & debrief
Mock mediation case #5 & debrief
Wrap-up and discussion
DAY FOUR
10:00am – 3:00/3:30pm Central Time
Mock mediation case #6 & debrief
Intermezzo
Mock mediation case #7 & debrief
Mock mediation case #8 & debrief
Wrap-up and discussion
CCRH's 3-day intensive training in Conflict Resolution and Clinical-Setting Mediation provides basic skills for addressing conflict throughout healthcare, and is appropriate for administrators, physicians, nurses, ethics committees, legal counsel, chaplains, social workers, patient advocates, risk managers, security staff and others. Trainings are held at CCRH headquarters in Memphis TN or can be arranged as an in-house training at your facility. In-house trainings have included University of Arkansas for Medical Sciences (Little Rock), St. Jude Children's Research Center (Memphis), Children's Mercy Hospital (Kansas City), American University of Beirut Medical Center (Lebanon), International College (Beirut), Royal Children's Hospital Melbourne (Australia), University of Melbourne (Australia), The Ohio State University Medical Center, and Cincinnati Children's Hospital.
Next training: DATES: February 6-9, 2024
TUITION: $800
"REFRESHER" FOR PRIOR ATTENDEES
or STUDENTS: $475
ENROLLMENT LIMITED TO 8