Center for Conflict Resolution in Healthcare LLC

CCRH's 3-day intensive training in Conflict Resolution and Clinical-Setting Mediation provides basic skills for addressing conflict throughout healthcare, and is appropriate for administrators, physicians, nurses, ethics committees, legal counsel, chaplains, social workers, patient advocates, risk managers, security staff and others. Trainings are held at CCRH headquarters in Memphis TN or can be arranged as an in-house training at your facility.  In-house trainings have included University of Arkansas for Medical Sciences (Little Rock), St. Jude Children's Research Center (Memphis), Children's Mercy Hospital (Kansas City), American University of Beirut Medical Center (Lebanon), International College (Beirut), Royal Children's Hospital Melbourne (Australia), University of Melbourne (Australia), and Cincinnati Children's Hospital.


 Next training: DATES: February 8-10, 2018

                        TUITION:  $950

                        "REFRESHER" FOR PRIOR ATTENDEES:  $575 

                     ENROLLMENT LIMITED TO 16​

 

                               

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CONFLICT RESOLUTION AND

CLINICAL-SETTING MEDIATION TRAINING

AGENDA


Haavi Morreim, JD, PhD

​Charity Scott, JD, MSCM

​Howard Gadlin, PhD


DAY ONE

          Morning:      8:00am – 12:00pm

                          Introductions
                          Basics of Conflict, Basics of Mediation
                          Mediation versus Arbitration
                          Toolbox: Skills & Strategies, Part I

          Afternoon:   12:45pm – 5:30pm

                          Toolbox: Skills & Strategies, Part II
                          Overview of the Mediation Process

                          Mediation:  Closer Look at the Components
                          Interactive Demonstration Mediation


DAY TWO

          Morning:      8:00am – 12:15pm

                             Review, Questions
                             Mock Mediation Case #1
                             Debrief
                             Intermezzo:  Ombuds:  An Introduction

                             Mock Mediation Case #2
                             Debrief

          Afternoon:   1:00pm – 5:30pm

                             Mock Mediation Case #3
                             Debrief
                             Intermezzo:  Improv!
                             Mock Mediation Case #4
                             Debrief


DAY THREE

          Morning:      8:00am – 12:15pm

                             Review, Questions
                             Mock Mediation Case #5
                             Debrief
                             Intermezzo:  Implementing an Institution-wide 

                                                 Conflict Resolution Service
                             Mock Mediation Case #6
                             Debrief

          Afternoon:   1:00pm – 5:30pm

                             Mock Mediation Case #7
                             Debrief
                             Intermezzo:  Wrap-up Issues
                             Mock Mediation Case #8
                             Debrief